Showing posts with label trust. Show all posts
Showing posts with label trust. Show all posts

Friday, April 11, 2025

Open Letter, Parvo Puppies Shelter, HSHC

 

                                                                                                            March 13, 2025

 

Open letter to the community, board members, staff and residents of the Harford County Humane Society,

            As a private veterinary practice owner, previous volunteer at the shelter and compassionate advocate for animal welfare I would like to open a productive discussion to assist in providing transparency and preventative/interventional care for the animals in your care. This letter is a direct result of the current parvovirus outbreak that occurred the week of March 9, 2025 and my previous experiences with the shelter.

I, and the staff at Jarrettsville Veterinary Center, want to offer our support and acknowledgment of understanding with the impossibility to remain free and impervious to infectious disease. No shelter, hospital, or organization can be vigilant enough to remain disease free. Infectious disease outbreaks, and the subsequent turmoil they bring, cannot be underestimated or overstated. It is a reality that every pet care professional lives with and fears regardless of our fastidious efforts to avoid it. The shelter has been, and will always be, the most vulnerable and fragile environment for our companion animals. What the shelter also needs to be is the most proactive, prepared and educated resource for this inevitable vulnerability. I have great doubt that the current executive personnel and board members provide adequate care for the pets inside the shelter. I also believe this example presents significant deficiencies in the current decision making for companion animal welfare and infectious disease outbreaks for the shelter residents. Further, these cases provide an example for how the current ethos affects the shelter staff.

It is unknown how many animals were at risk, (i.e. not current on vaccinations to protect against parvovirus), tested, tested positive, sick, or euthanized, (and in what condition as examined by a licensed veterinarian), upon euthanasia. It is also very difficult for me personally to know that there were any dogs euthanized without first being offered care at no cost. Did the Board, executives, (whomever made this decision to euthanize), even know that there is an FDA approved treatment option? Did you know it was being offered at no cost? If so, why was it not provided?

Trust and transparency are the foundation to compassionate care in the shelter system. It is with these in mind that I would like to highlight the following;

Transparency is closing the shelter when infectious disease becomes apparent. It is also notifying and assisting the recent adoptions who may have been impacted.

 


Trust is including all members of the team so that their input, emotional investment and exposure which might subject their own family pets to disease contracted in the workplace feel valued and protected.

To have the degree of trust the community deserves, and the degree of compassion the pet residents warrant can only be done with a licensed veterinary doctor at the forefront of all of the medical decisions these pets face.

The financial risk at the shelter has always felt like it was paramount to the pets, the staff and the community. I say this with the following examples as points of concern;

The last executive director was removed and placed out of view, without explanation. It appears this was done after an internal audit occurred. The shelter has a chronic epidemic of losing, firing, removing personnel at alarming rates. As a volunteer veterinarian, and knowing previous Executive Directors and veterinarians there are consistent concerns that pet care is never at the forefront of life and death decisions. Currently it is speculated that pets are being euthanized for behavioral concerns at an alarming rate. Are there any checks and balances to these pets being put to death? Is there more than one credentialed person who is not related to one another making these decisions?

The Board should never be making medical decisions without a veterinarian’s advice as the guiding influence from the onset. The Board has instead consistently chosen to protect liability above the resident pets lives. It has been my experience that the financial face is consistently placed above the faces of the pets that you care for. It is possible to be honest, vulnerable and maintain integrity that the pets are our purpose.

The timeline as distributed by representatives appears to insinuate that parvovirus was present before the March 10th press release. Was there a veterinarian overseeing the residents, intake and public interactions at the first positive case? Has anyone taken responsibility for these decisions?

Timeline for assistance as provided by JVC is as follows;

Monday March 10, 2025 immediately after I was notified of an outbreak, I called and offered assistance of any kind needed. The veterinarian on staff given full access to veterinary representatives for parvovirus monoclonal antibody use at no cost.  

Tuesday, March 11, 3 pm called Executive Director, no call back as of Thursday afternoon when this was sent.

Wednesday, March 12, 1047 am, XXX, shelter vet care assistant, called to notify that 4 positive dogs had been euthanized. She stated that their condition “deteriorated rapidly.” I would like to know who made this decision, what their veterinary credentials are, and if any of these pets were considered for free care with the monoclonal antibody offered.

It is my understanding that a dog was adopted out and then tested parvovirus positive due to exposure at the HCHS. Were these adopters notified before their dog became sick? It was also relayed to me that the newly adoptive pet parents were given two options from the HCHS; return to be euthanized, or, seek care at their own cost. If this is true I find the response unacceptable. It is so upsetting that I took it upon myself to reach out to the ER they were at to offer treatment at no cost to them in your absent responsibility to do the right thing to a family who deserves support and compassion at this time.

To summarize I am asking for full disclosure on the current ethos that guides this shelter. I am seeking accountability, responsibility and appropriate credentialed experts to be guiding these pets lives. For all of the donations, dollars, fund drives, and face put forth there is not a degree of trust that personnel dismissed for (alleged) embezzlement, neglect and political reputation preservation are made public. Why have the past directors been dismissed/fired/let go? Where are the dollars the community has worked so hard for gone? When will your staff be given the reigns to care for the pets in your care without liability and cost used as the reasons to sacrifice their emotional well-being? When are you going to be honest about why the budget is so tight that it does not allow the pets in your care the treatment they deserve. It appears to me that you are more interested in covering up than caring for.

While I recognize the degree of difficulty inherent in a public county shelter, I also recognize integrity and responsibility to all that the shelter employs and houses.

It is time for hard self-reflection, honesty and putting the pets back where the public expects them to be; first.

It is time to protect the pets of our community better.

As always, we are here in any capacity that we can assist in the health and well-being of the pets of our community. All you have to do is ask and we will help.

Sincerely,

Dr Magnifico

Jarrettsville Veterinary Center

P.S.

I was asked to not publish this while we, (I will just say I, because at this point it appears as if this is a singular effort in namesake), sought the appropriate chain of command channels. This resulted in the others (credentialled, established, embedded members of the HCHS) tried to decide what their responsibilities and personal preferences were. This should have been sent weeks ago.

Saturday, November 1, 2014

The Power Of The First Impression

I got a call from a client last week. I called her back the same day as any respectable success business minded fellow human being would do.

Winston's pyoderma on the tail.
We call it a hot spot.
First place to start with these cases is flea prevention.
"Thank-you so much for calling me back!" I could hear that she was troubled, jittery, and grateful in her over-expressive preface. I have known her for many years. She is a smart articulate doting mom; always a need, a worry, and a barrage of questions with every examination. She travels a great deal and always finds home back in our little town. She would be intimidating and over bearing to others but she allows me to be my honest, forthwith self, and it is abundantly clear that she loves her dog, so I accept her abrupt inquiries with ease.

"We moved full time to Atlanta a few months ago and we have yet to find a real vet here so we need your help." So began the second line to the phone call.

"Molly had a rash on  her belly and private parts and a bought of facial swelling last week. We thought it might pass, but after a few days it appeared that she needed more than the Benadryl we were giving. We looked on the internet and thought this was the correct treatment so we waited,,,and after all you are her vet and we aren't comfortable anywhere else."

Zeus visits for hives.




Zeus is a pup with life long skin challenges,
Ugh, those white Boxer/Pitties they are a dermatologists daily planner. 

I jotted  few notes in her chart and a few in my head.

The chart contained;

  • Owner moved,
  • Rashes on ventrum, inguinal and perineum regions,
  • Facial swelling three days duration last week,
  • Non-responsive to Benadryl with accompanying dose.
My head contained;
  • Why did they wait?
  • Why did they diagnose with the internet?
  • When did they think they needed to find a new vet?
And then there was Molly. My worries with any swelling or rash are the following;
  1. Root cause? 
    • If it is allergies the swelling can progress to causing life threatening breathing difficulties.
    • If it is NOT allergies, is it lymph nodes? Could this be cancer or infection? 
  2. Time delay.
    • ALL of these need IMMEDIATE INTERVENTION for optimal outcome.
Lucy demonstrates her relaxation technique while waiting for  her annual exam.
We are very good friends.

The third part of her phone call was even more troubling...

"I also went online to find a vet. I was looking for someone close who had been in practice for some time. I found a vet who had been in business for over 30 years. I figured he had to know what he was doing and be good. I made an appointment and went the next day. It was an awful experience. When I arrived the technicians immediately took Molly away from me. I thought I don't know you, you don't know my dog. I was very uncomfortable. Sometime later she re-appeared. They told me that she was having an allergic reaction and they were prescribing some medication. I thought, 'Where is the doctor? I haven't even met him yet?' He arrived a little while later. When he came into the room he didn't introduce himself. He didn't greet Molly. He went on to say he was prescribing medications. When I asked 'Why she had gotten the rash?', he replied, 'Well, you know girls don't always wipe from front to back.' I was so dumbfounded I didn't know what to do."

The redness on her belly and inner thighs is from licking and laying frog-legged in the dirt.


I swallowed hard. Trying to choose my words carefully I said, "Well, that is indeed pretty awful, I agree. I think that if you are ever uncomfortable with anything being done you should speak up and remember that you know Molly better than anyone else. If you didn't want her to be taken away you can tell the technician that you want to be with her. That's a perfectly acceptable request. If you have questions you are paying for his time and his expertise. He should be happy to answer your questions. And, as far as the wiping comment goes, I have no descent excuse for that. It's immature, unprofessional and inappropriate. I don't know how you are feeling now, but as a practice owner I would want to know if anything like that was happening here. It might benefit another pet and another client if you called them and voiced these same concerns to the hospital owner or practice manager. And, certainly only go to a veterinarian and veterinary clinic that you trust and feel both comfortable and well taken care of. Maybe it would be  better to ask your co-workers and neighbors for a veterinary recommendation?"

If you aren't seeing a face like this often you are missing the great joys of a pet.


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You can also find me on Twitter @FreePetAdvice and Facebook, or book an appointment with me at Jarrettsville Vet.