Thursday, November 20, 2025

The Best Advice For New Team Members

There isn't one of us in vetmed who didn't start out as a kid with a dream. Typically we were a kid who wanted more pets in the house and parents who weren't consenting to acquiring more of them to the degree we longed for. 

I am asked daily to allow a young pet enthusiast to visit the clinic.

Volunteer. Start there. Don't expect me to give my time and skills without you giving the same, or more, back. (P.S. The secret to thriving in a profession built on compassion is to always give more than you have to,, and be fulfilled in giving more than anyone else. Especially if you are in vetmed, because no one ever gives more than our patients do).

Cookie. She is always the most generous hugger in the building.

Here is the advice I gave this morning;

"Here’s my first piece of advice for being the best vet tech ever;


Always start every new interaction with a pet and their parent with a genuine hello and a smile on your face. The best techs in the world are not the smartest, or the ones with the most accomplishments (like certifications and letters after their names), or the ones with the most diverse skillset (we can teach you all of that), but the ones who are the kindest and the most compassionate. You don’t have to go fast, or know everything but nothing will ever make you more valuable and appreciated like being kind.

It also really helps to say hello to your patient. You don’t have to let or touch them (they might be scared and a caution). People always want to feel like they are at a place that cares about them and their pet and you are the first (or second) person they see. So you make a huge first impression.

See you later!"

Seraphina. My WHY,


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