Most examinations start the same way; Patient and clients escorted to an exam room by technician. Technician gets history, weight, temp and a summary of presenting need. This appointment was a little different from the get-go; cat on scale, parents waiting, and scribble in chart reads, "Client wants eye cream." I entered the room with an open mind and a blank exam chart page.
On the other side of the exam room door I was greeted with; "Doc, we are just here for a cream." Not much of a "hello," and straight to business.
But let me go back and set the stage. Sitting before me on the exam table was a cream colored rather tawdry looking fellow. Standing in front of him were his parents, an elderly coupe who also doubled as his muscle and protection. They were not here for a chat, they simply wanted an eye cure cream,. They appeared to be on a tight schedule, and had no desire to meet me or start this relationship with a silly nicety like, "Pleasure to meet you Corky, I'm Dr. Magnifico. what brings you in to see me today?"
"OK, what kind of cream?" I replied. It is sometimes better to meet short and direct with the same and those routine examinations can get a bit mundane.
"Well, our friends had a dog with the same condition and their vet prescribed a cream which cleared it right up." Sit, sigh, fasten your seat belt. There is some mysterious illustrious miracle cream out there that never has a name,, yet people seek to find again,,perpetuate its elusive existence, and the legend lives on. Much to the chagrin of every veterinarian there is not a cream that has magical powers. We treat a condition after it is diagnosed, then maybe after there is a cream. And, I promise we do not withhold the "miracle creams or pills" for the other clients.. After I explained this hey stepped away from the table and allowed me access to their cat, Corky.
"We saved the goop in the eye so you could see it." (For those of you out there who do this I would like to add a small polite humble side note; We know what goop looks like, and we believe you. And, personally, I am going to wipe it away becausse no one wants to sport goop in public. That's just embarrassing).
They rambled on for some time as I stood scribbling the important tidbits of information sprinkled between the miscellaneous stories of past veterinary experiences. It also seemed that they didn't see my white coat as bringing much to the proverbial treatment table..something about the "eye had been this way for years",,,"the goop gets bad and then a cream (still didn't know what cream we were referring to) gets it better," "Corky is an indoor only cat," and they "wanted the best for him." OK, common ground, I felt a bit more empowered and they took a pause.. (I think just to see if I was still present).
Maybe if you compare the top photo to this one?
Corky has entropion. His bottom eyelid rolls in and the hair on the lid brushes the cornea every time he blinks. This is painful and traumatic to the cornea. In an effort to reduce the irritation the eye produces excessive tears. The only way your eye knows how to get rid of an irritant is by flushing it out.
After a brief discussion and a tiny bit of reinforcement that I was comfortable with both the diagnosis and treatment plan Corky's parents eagerly signed him up for his corrective surgery the following week. Turns out their initial gruff demeanor was just a case of over protective parents.. I have a very big place in my heart for people who adore their cats, and they truly wanted nothing but the best for their Corky.
Corky left the exam with eye ointment to help heal the abraded cornea, updated vaccines and some pre-op blood work. His initial consult was $260.00. He was scheduled for surgery the next week, pending normal blood work.
Here he is on surgery day.
Entropion surgery entails correcting the eyelids so that they lay normally over the eye. This requires removing the slack or excessive skin so that it can open and close normally. This allows the tears to be evenly distributed, thereby keeping the eye clean, lubricated and protected. Corky had too much skin on the bottom lid. To tighten up this he needed an elliptical piece of skin removed.
Corky also had an excessively long bottom lid so I shortened it.
As with most patients with entropion, the condition is bilateral. Although Corky's left eye was not goopy it did roll in a little bit, and a little piece of lower lid was reoved to keep him squint free on the left side all of the rest of his days.
Post-op Corky has incisions under both eyes and an eyelid correction for the bottom lid on the right side outside (lateral).
The other important finding is that Corky holds his eyes open and they appear calm, quiet, and comfortable.
This is Corky at two weeks post-op. I do not charge for post-op re-checks. For me it is about encouraging compliance and monitoring, and assisting my clients and patients with an optimum outcome.
On the other side of the exam room door I was greeted with; "Doc, we are just here for a cream." Not much of a "hello," and straight to business.
But let me go back and set the stage. Sitting before me on the exam table was a cream colored rather tawdry looking fellow. Standing in front of him were his parents, an elderly coupe who also doubled as his muscle and protection. They were not here for a chat, they simply wanted an eye cure cream,. They appeared to be on a tight schedule, and had no desire to meet me or start this relationship with a silly nicety like, "Pleasure to meet you Corky, I'm Dr. Magnifico. what brings you in to see me today?"
"OK, what kind of cream?" I replied. It is sometimes better to meet short and direct with the same and those routine examinations can get a bit mundane.
"Well, our friends had a dog with the same condition and their vet prescribed a cream which cleared it right up." Sit, sigh, fasten your seat belt. There is some mysterious illustrious miracle cream out there that never has a name,, yet people seek to find again,,perpetuate its elusive existence, and the legend lives on. Much to the chagrin of every veterinarian there is not a cream that has magical powers. We treat a condition after it is diagnosed, then maybe after there is a cream. And, I promise we do not withhold the "miracle creams or pills" for the other clients.. After I explained this hey stepped away from the table and allowed me access to their cat, Corky.
"We saved the goop in the eye so you could see it." (For those of you out there who do this I would like to add a small polite humble side note; We know what goop looks like, and we believe you. And, personally, I am going to wipe it away becausse no one wants to sport goop in public. That's just embarrassing).
They rambled on for some time as I stood scribbling the important tidbits of information sprinkled between the miscellaneous stories of past veterinary experiences. It also seemed that they didn't see my white coat as bringing much to the proverbial treatment table..something about the "eye had been this way for years",,,"the goop gets bad and then a cream (still didn't know what cream we were referring to) gets it better," "Corky is an indoor only cat," and they "wanted the best for him." OK, common ground, I felt a bit more empowered and they took a pause.. (I think just to see if I was still present).
We are trained to start with a history. A good listener makes a good veterinarian. But the path to greatness is paved with good intentions and a thorough examination.
This is what I saw..
Can you see Corky's problem? |
After a brief discussion and a tiny bit of reinforcement that I was comfortable with both the diagnosis and treatment plan Corky's parents eagerly signed him up for his corrective surgery the following week. Turns out their initial gruff demeanor was just a case of over protective parents.. I have a very big place in my heart for people who adore their cats, and they truly wanted nothing but the best for their Corky.
Corky left the exam with eye ointment to help heal the abraded cornea, updated vaccines and some pre-op blood work. His initial consult was $260.00. He was scheduled for surgery the next week, pending normal blood work.
Here he is on surgery day.
Entropion surgery entails correcting the eyelids so that they lay normally over the eye. This requires removing the slack or excessive skin so that it can open and close normally. This allows the tears to be evenly distributed, thereby keeping the eye clean, lubricated and protected. Corky had too much skin on the bottom lid. To tighten up this he needed an elliptical piece of skin removed.
Corky also had an excessively long bottom lid so I shortened it.
Post-op Corky's right eye looks better already!
As with most patients with entropion, the condition is bilateral. Although Corky's left eye was not goopy it did roll in a little bit, and a little piece of lower lid was reoved to keep him squint free on the left side all of the rest of his days.
Post-op Corky has incisions under both eyes and an eyelid correction for the bottom lid on the right side outside (lateral).
Post-operatively Corky also needed an e-collar. Never over look this important medical device. A cat will lick or rub something that hurts. It is very important to keep the eyes protected from the paws rubbing, especially in light of needing to apply ophthalmic ointment every few hours. I know every pet hates an e-collar but they can save you both time (not needing to re-do the incisions), and money (again, not needing to re-do the surgery). We place the e-collar on before they wake up completely as it can be difficult to do when they have all of their faculties and weapons on stand by.
Corky's surgery cost was $378.00. This included an i.v. catheter, i.v. fluids, anesthesia, entropion surgery bilaterally, pain medications post-op for three days, an e-collar, and ophthalmic antibiotics.
Here is Corky at one week post-op, still a little bit of discharge but the cornea looks good, The eyelid is not red, swollen nor is it inverted and rubbing the eye.
I spoke to Corky's parents today. It has been about a six weeks since his surgery. They reported that there has not been any eye discharge and that he is doing very well. Their only concern was that the hair we shaved for his i.v. catheter and around the eyes wasn't growing back as well or quickly as they had expected. I told them that sometimes this happens, we don't quite know why, but over time it should.
So, what I am most Thankful for this Thanksgiving? Having a job that I love, clients who love their pets, and a family to be surrounded by. Happy Thanksgiving Everyone!
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If you would like to talk to me about my pet services at the clinic, Jarrettsville Vet, in Jarrettsville, Maryland, you can find information here. Or visit me on Twitter @FreePetAdvice.